Voice and Screen Recording with Wygant’s Encore
With Encore call recording system in your call centre, you will be able to monitor, log, review, retrieve, evaluate, organize, and catalog voice and data in a simple-to-use Windows XP Pro/2003 server environment. Plus, you'll achieve near-real-time verification of voice, chat, email, and fax transactions, too. No other system combines so many features and this much flexibility in such a compact, reliable, and affordable package.
Click a file to play, evaluate, archive or email
Encore Explorer enables users to browse the call database, play back calls for review and verification, and archive or copy calls to another media source for storage or transport.
Advanced Filter Wizard makes it easy to find calls
Its advanced filter wizard provides a simple graphical interface. Users click a button to select each field in the query, and simple menus and drop down boxes let them choose their search parameters. A reviewer can save filters for reuse, and supervisors can create filters for groups of reviewers, to simplify training and minimize start-up time.
Filter Creation Samples:
Listen to Calls: Encore Bravo
Once you find a call you want to review, simply click on the call or press the Encore Bravo button. Bravo lets you listen to any voice recording in the database, either singly or in a batch.
High-Level Security: Encore Security Manager
Encore’s Security Manager provides a powerful security system that lets you create users, groups and specify permissions.
Mix Calls, or Play Sequentially: Encore Audio Mixer
Encore Audio Mixer plays calls in sequence and parallel calls merged together.
File Recordings for Review Later: Encore Librarian
Librarian walks you through the process of making an archive or copy of the files you've selected, and gives you the option to copy Encore Explorer and Bravo to the media also. When you choose to copy the support applications to the media, you end up with a self-contained unit that includes voice files as well as the mechanism to browse and review them.
Email and Save Recordings:
Encore provides all these features and more.
For additional information please see Wygant’s White Paper or the Encore Demo.
Please contact one of our Communications Consultants for further information.
