VM8000 InMail

Embedded Voice Messaging Application

InMail is ideal for organizations wishing to ensure that all callers get to the people being called or to the information that they need without prohibitive hold times or dropped calls.  It is an embedded application that provides digitally-integrated voice messaging capabilities and Automated Attendant features to meet a company’s communication needs both now and in the future.

In-Mail Specifications:

Simultaneous Access Port Options: 2, 4 or 8

Voice Storage: 32 hours

Mailboxes: 576 mailboxes (512 subscribers, 32 group and 32 call routing mailboxes)

InMail provides:

Improved Customer Satisfaction

InMail’s robust Automated Attendant feature-set ensures customer calls are routed to the appropriate people and answered quickly and efficiently. When customers call in, an instruction menu announcement plays to provide them a choice of dialing options. They can simply direct themselves to the called party without being placed on hold or having their calls dropped.

Increased Employee Productivity

Employees can also efficiently manage their calls and messages with easy one-touch access to voicemail features. With InMail’s advanced call processing capabilities, employees no longer need to manually direct and route callers. The Automated Attendant routes each incoming call based upon the time-of-day and day-of-the-week. It can even offer different announcements and dialing options for each number in the office.

Intuitive User Interface

InMail’s interface is simple to learn and easy to use. Pre-recorded voice prompts offer a step-by-step guide on how to use all of the solution’s features.

Simple Setup, Installation and Maintenance

InMail is digitally integrated with the system’s CPU to provide increased speed and accuracy. Additionally, Windows®–based PC Pro software enables online centralized HTML-based programming access. When employees use this intuitive browser-based software with its easy-to-follow wizards, programming time and mistakes are significantly reduced.

Impressive Voicemail and Automated Attendant Capabilities

InMail includes the following essential Voicemail and Auto Attendant features:

Voicemail

• Conversation Recording  (simply press a button while on a call)
• Answering Machine Emulation (you can hear who it is before picking up)Fax Detection (saves on dedicated fax lines)
• Interactive Softkeys (simple to use)
• Message Count Display (more information)
• Programmable Voice Prompts (increased flexibility)
• Three Personalized Mailbox Greetings (standard, alternate, when busy)Message Forwarding (saves time)
• Announcement Mailbox for One-Way Information (increased productivity)
• Remote or Local Message Notification (on or offsite) (quicker notification)Remote Programming via WebPro/PCPro Voice Mailbox (easy administration)
• Auto-Help Voice Prompts (simple to use)
• Auto-Forward to Mailbox (simple to customize)
• Programmable Individual Security Code (secure messages)
• Real Time and Date Stamp (increased information)
• One-Touch Forwarding (easy and fast)
• One-Touch Mailbox Access (easy and fast)
• One-Touch Message Retrieval (easy and fast)
• One-Key Call to Sender (easy and fast)
• Confidential/Urgent/Future Message Delivery Options (feature-rich)
• Guest & Group/Department Mailbox Types (easy and fast)

 Automated Attendant

• Answer Schedule Tables (flexibility)
• Capture Caller ID (more information)
• Flexible Answering Based on Trunk Time-of-Day and Day-of-Week (superior design)
• Single Digit Transfer (easy and fast)
• Individual Trunk Greetings (superior design)
• Three Day, Night and Holiday Greetings (superior design)