Solutions for Executives

Executives are busy, mobile and reliant on their managers and staff to supply them with the right information, at the right time. UCB puts executives in control of their availability by allowing them to screen, prioritize and respond to the people that are most important to their business.

How do I prioritize my communications to maximize my efficiency and effectiveness?

• Manage all your calls, voice messages, faxes and e-mails from within Microsoft Outlook
• Access the most important calls, voice messages, e-mail and faxes first
• Give your most important callers priority routing based on their calling line ID 

How can I communicate more efficiently with my managers and staff?

• Use presence to view the availability of staff (i.e. ‘on the phone’, ‘away from my desk’)
• Be alerted when the person you want to talk to gets off the phone or returns to his/her office
• View the Outlook Calendar appointment and scheduled return time for the person
• Note: Presence is automatically detected when the staff member uses the mouse, keyboard or phone 

How do I ensure that I can respond to requests, no matter where I am?

• Anytime, anywhere availability thanks to mobility
• One number to reach you regardless of your location
• Pre-configured greetings or routing to handle any event or caller
• One place to access all your messages
• Phone and web access to messages 

Can my Personal Assistant manage my communications for me when I’m too busy or not available?

• PAs can handle voice and fax messages on behalf of their managers from their own desktop
• PAs can change their voice messaging greeting from their own desktop or phone
• PAs can view the status of their managers using Presence
• PAs can use screenpops to personalize the way they answer phone calls on behalf of their managers 

How can I increase my productivity while ensuring a seamless communication experience?

• Use “drag and drop” to move voice and fax messages into someone else’s mailbox for follow-up
• Send and receive faxes from your PC
• Customize the greetings and options you offer from your voice messaging based on a caller’s ID
• Require callers to announce themselves before deciding to take the call or forward them to voice messaging