Maintenance and Support

As a full service company, we offer a single vendor solution, with a proven track record of reducing costs through efficient use of our services.

High Tech has multiple awards for excellence in customer service from YRDSB. Customer support and service is always our first priority.

Our Service Team:

Customer Service Help Desk is available via phone, e-mail, or on-line request to handle all of your moves, adds, changes, and repair requests.

Technical Support Centre provides Tier 2 support and on-line assistance while monitoring automatic alarm notifications for immediate response and quick resolution.

Field Technicians are experienced, fully trained and certified on all of our products and services to meet our customer’s expectations of service excellence.

We guarantee the best and the fastest service around.

• Service Level Agreements (SLA)
  
• Warranty Programs
  
• Advanced Technical Support
  
• Consulting Services
  
• Moves, Adds, and Changes
• System Analysis
  
• Telephone and Voice Mail Design & Training
  
• Project Management and Coordination
  
• Leasing and Financing