IVR (Interactive Voice Response)

Do your Contact Centre agents receive customer calls the old-fashioned way? That is, calls wait in queue until they can be routed to an available agent?

Do you Contact Centre agents handle customer requests for an account balance or access to inventory information, or information that an agent needs to read from a screen?

With “24 x 7 self-service” Interactive Voice Response (IVR) applications, your customers can obtain standard information immediately using technologies known as speech recognition and text-to-speech and thus bypass Contact Centre agent involvement.

Your agents can then focus on answering pressing calls, such as sales inquiries from potential new customers. Agent productivity is maximized and customer satisfaction goes up.

Whether you're looking for an IVR application with sophisticated speech recognition, text-to-speech, contact centre applications with screen pops and database connectivity, voice portals, alerts, or fax tools, our team can design custom applications and plug-ins to increase your user productivity.

Contact our Sales Team for a no-cost assessment of your communications requirements.