ShoreTel E911 Notification Application

The ShoreTel E911 Notification Application provides crucial communications and safety benefits through automated alerting and real-time internal notification of 911 calls. The application’s built-in messaging helps your organization to mobilize internal resources and coordinate response to assist safety personnel, giving you greater control over 911 emergency situations.

The E911 Notification Application integrates seamlessly into ShoreTel® Pure IP telephony solutions, expanding their native E911 support. Its capabilities are ideally suited to campus environments such as schools and universities, medical clinics, and retirement communities, and to virtually all business and manufacturing facilities.

Emergency notification to enhance response

Once a 911 call is detected on the ShoreTel IP telephony system, pre-configured clients send desktop alerts and/or phone calls to key personnel, who are prompted to acknowledge the alert immediately. Alerts include critical information such as the name of the person assigned to the phone and the location of the 911 caller.

Based on the alerts, in-house recipients can mobilize on-premise resources or meet the public safety responders to guide them to the exact location of the emergency, access locked locations, or provide other assistance that may be required.

Real-time communication during emergencies

In addition, the E911 Notification Application allows all local site personnel who have installed E911 clients to communicate in real-time via a built-in messaging system. Users can broadcast text messages directly from their client windows to all other connected client users, facilitating instantaneous communications during emergency situations

Enhanced oversight and security

Organizations also use the application to alert their security personnel of 911 calls that may have been made inadvertently. Security personnel can inform authorities of the error, thus avoiding fines for false alarms.

Comprehensive activity log

The server maintains a time-stamped integrated log of important events such as connected 911 calls, disconnects, acknowledgements and failures to respond. This log can be used for subsequent safety training, legal reference, public relations activities and policy management.

Benefits:

• Generates audible and detailed desktop alerts and phone calls when a 911 call is detected
• Alerts include name and extension of the party who called 911, their physical location and the system site details
• Allows designated clients to communicate in real-time
• Creates an integrated call log of 911 related activities, going beyond standard 911 compliance to provide an enhanced solution