Computer Telephony Integration (CTI)

CTI is a technology that supports the integration of computer applications with telephony applications. Some of the most common CTI applications include screen pop with screen fill, predictive dialing, assignment of e-mails to agent skill groups, quality monitoring, and recording.

Another way to think about it is CTI gets all of your technological communication devices to talk to each other. This includes your telephone, cell phone, voice mail, pager, fax machine and e-mail program.

CTI allows listening to e-mail messages, forwarding e-mail messages to fax machines, responding to e-mail messages with a voice message and forwarding and deleting e-mail messages over the telephone.

CTI system would give you control over your communications environment with easy, single-point access and control.
Some more examples of this control include a fax-on-demand program that allows outside parties to dial in and select documents for faxing to their own machines, as well as cellular digital phones with voice messaging and paging services as part of the phone service.


Please contact High Tech’s Sales Team for a no cost consultative assessment of your communications needs and CTI requirements.