Attendant Call Management

 Maintaining Positive First Impressions.

We're all familiar with the importance of making a good first impression. And those people, such as attendants and receptionists, whose responsibility it is to answer the phone often have an immeasurable impact on the perception of a company by its customers and prospective customers. A courteous, cheerful voice; a professional, helpful attitude; and a smooth interaction may significantly contribute to a positive experience for the caller.

Regardless of the ability of callers to reach company representatives directly, there will always be a certain number of phone calls directed to a centralized answering location. Calls for general inquiries, callers who don't have a specific phone number, and callers who need urgent assistance but are unable to reach the appropriate company representative -- all of these are directed to an attendant or receptionist.

This person must manage multiple phone calls with typical queries such as, "What are your office hours?", "Where are you located?", "Who is your sales manager?", "Since Mr. Jones is busy, who else could help me?" or "Mr. Adams is out of the office? When will he return?"

The attendant or receptionist must have appropriate tools available in order to quickly and correctly direct each call. We call this type of call handling Attended Call Management.

The expansion of technology solutions such as unified messaging is decreasing the overall number of attendants and receptionists needed; however, those that are successful will be able to demonstrate a wider diversity of skills.

Please contact the High Tech’s Communications Consultants for more information or to arrange for a no-charge, no obligation consultation.